Roger Oates Product FAQs

 

Roger Oates Rugs

Where are Roger Oates rugs made?

Roger Oates rugs are woven in the UK and hand finished at our workshop in Herefordshire.

What are Roger Oates rugs   made of?

Roger Oates rugs are made of 100% upcycled wool.

What is the upcycled wool that is  used to make Roger Oates rugs?

Upcycled wool is left over from when we weave our Roger Oates Venetian flatweave runners.

Do Roger Oates rugs need underlay?

We recommend the use of an antiskid underlay with Roger Oates rugs to reduce the amount of movement on hard floors. It will also add an insulating layer.

How can I clean a Roger Oates rug?

 

Regular cleaning of a Roger Oates rug with a vacuum cleaner is recommended. If there is a stain on a Roger Oates rug a spot cleaner can be used. We do not recommend wet shampooing.

What if the Roger Oates rug design I like is sold out?

Roger Oates rugs are made in limited numbers. Usually once they are sold out we will produce a different design or colourway.

Roger Oates Cushions

Where are Roger Oates   cushions made?

Roger Oates cushions are made in the UK.

What are Roger Oates cushions made of?

All Roger Oates cushions are made from Roger Oates fabrics and have feather filled pads.

How can I clean a Roger Oates cushion?

Roger Oates cushions are dry clean only.

Can Roger Oates cushions be made in different sizes?

Yes, Roger Oates cushions can be made in different sizes, but there is a minimum order of 10 cushions. Please contact us for details and a quotation.

Can Roger Oates cushions be made with other Roger Oates fabrics?

Yes, Roger Oates cushions can be made in other Roger Oates fabrics but there is a minimum order of 10 cushions. Please contact us for details and a quotation.

Roger Oates Furniture

Where is Roger Oates furniture made?

All Roger Oates furniture is handcrafted in the UK.

What is Roger Oates furniture made of?

Roger Oates footstools and benches are wooden framed with solid oak legs and upholstered with Roger Oates 100% wool Venetian flatweave. Roger Oates cube stools are wooden framed and upholstered with Roger Oates fabric.

How can I clean Roger Oates furniture?

Roger Oates flatweave footstools and benches can be cleaned with a spot cleaner. Roger Oates cube stools must be professionally cleaned.

Can Roger Oates furniture be made in different sizes?

Yes, Roger Oates furniture can be made in different sizes, but the price and lead time will increase. Please contact us for details and a quotation.

Can Roger Oates furniture be made with other Roger Oates fabrics?

Yes, Roger Oates furniture can be made with other Roger Oates fabrics, but the price and lead time will increase. Please contact us for details and a quotation.

Bags

Where are Roger Oates bags made?

Roger Oates bags are handcrafted in the UK.

What are Roger Oates bags  made of?

Roger Oates bags are made with Roger Oates 100% wool flatweave, lined with Roger Oates Barnes fabric and finished with leather, brass studs and a heavyweight double zip.

Do Roger Oates bags have any pockets?

Roger Oates bags have a small internal pocket suitable for passports or documents.

Can Roger Oates Bags be made with other Roger Oates designs?

Yes, Roger Oates bags can be made with other Roger Oates designs, but the price and lead time will increase. Please contact us for details and a quotation.

How can I clean a Roger Oates bag?

The outside of a Roger Oates bag can be cleaned with a spot cleaner, we recommend Bissell Oxy Pro. The inside of a Roger Oates has been treated with fabric protector.

Throws

Where are Roger Oates throws made?

Roger Oates throws are made in Scotland by Johnsons of Elgin.

What are Roger Oates throws made of?

Roger Oates throws are made of 100% lambswool.

Can I wash a Roger Oates throw?  

Yes, you can wash a Roger Oates throw, but they must be dry cleaned.

 

Roger Oates Online Store General FAQs

 

What happens when I order from the Roger Oates Online Store?

When you order from the Roger Oates Online Store you will need to create an account, then choose to pay by either card or Paypal. Once your payment is accepted you will receive an order confirmation by email. You will receive another email when your order is despatched.

If a product is out of stock on the Roger Oates Online Store can I  still order it?

No, if a product is out of stock on the Roger Oates Online Store you cannot order it, but you can enter your email address and you will be sent a message as soon as it is back in stock.

Can I order from the Roger Oates Online Store by phone?

If you are having trouble ordering from the Roger Oates Online Store we can process your order on the phone. Please contact us on 01531 632718 and ask for the Online Store.

What countries does the Roger Oates Online Store ship to?

The Roger Oates Online Store can ship anywhere in the world. For deliveries outside the UK please contact us on 01531 632718 or email shop@rogeroates.com for information on how to order and carriage costs.

Can the Roger Oates Online Store ship to PO boxes?

No sorry, the Roger Oates Online Store does not ship to PO boxes.

How will my goods be packaged when I order from the              Roger Oates online store?

When you order from the Roger Oates Online Store your goods will be either be thoroughly wrapped or boxed.

Do I need to sign for my package when I order from the Roger  Oates Online Store?

Yes, our courier requires a signature but they will contact you by text or email with details of how to manage your delivery.

How do I cancel an order from   the Roger Oates Online Store?

If you would like to cancel an order from the Roger Oates Online Store  before it has been despatched please phone us on 01531 632718 or email shop@rogeroates.com.

How do I return an item to the Roger Oates Online Store?

You will receive a returns instruction sheet and label with your delivery from the Roger Oates Online Store. If you require additional information please contact us on 01531 632718 or email shop@rogeroates.com. Please see full details of our returns policy at the bottom of the page.

What happens if an item I receive from the Roger Oates Online   Store is faulty?

If you receive a faulty item from the Roger Oates Online Store please contact us on 01531 632718 or email shop@rogeroates.com and we will collect the faulty item and either replace it or give you a refund.

Can I return products purchased from the Roger Oates Online   Store to Roger Oates Design showrooms?

No, unfortunately we cannot deal with returns from the Roger Oates Online Store in our Roger Oates Design showrooms.

Why can’t I order Roger Oates flooring from the Roger Oates Online Store?

Currently we prefer to offer customers buying Roger Oates flooring a more personalised service.  Please call our Roger Oates showroom on 01531 632718 to discuss your project in more depth.

Are the products from the Roger Oates Online Store available in     your Roger Oates Design showrooms?

Roger Oates Online Store products are on display in our showroom in Eastnor, Herefordshire. Please call us on 01531 632718 if you would like to visit.

How do I contact Roger Oates Design?  

 

You can contact Roger Oates Design by phoning us on 01531 632718 or by emailing us at shop@rogeroates.com.