Our knowledgeable Ledbury and London showroom teams are happy to welcome you.

View our showrooms page for opening times.

To make the best use of your appointment, please measure the width of your staircase prior to the visit and bring along any photographs that you may have so that we can get an idea of the layout and requirements.

Our sales team are on hand to answer any enquires. They can be contacted via sales@rogeroates.com or london@rogeroates.com 

Please see our Find a Stockist page on our website which lists local stockists or call 01531 632718 for more information.

Our extensive collections of venetian flatweave, hand tufted and accessories can be viewed at our London and Ledbury Showrooms. We also display examples of our rugs, runners and accessories for in-store purchasing.

Our network of stockists carry sampling material and on occasion some examples of rugs, runners and accessories.

International stockists, distributors and agents hold or can obtain samples of our products.

Flatweave samples can be ordered through our website.  We do not offer samples for Home Accessories. We offer a bespoke sample service for hand tufted rugs, please contact us for more information.

Yes, our brochure can be viewed online or sent to you in the post (UK only). View or order here.

Our flatweave and hand tufted rugs and runners use 100% British Blend wool which is spun and dyed in the UK.  In 2023 we began using 100% British traceable wool sourced through The Woolkeepers®. You can find out more about our new wool and our partnership with The Woolkeepers here.

Venetian flatweave products are recommend for domestic properties only. Our hand tufted products are suitable for both domestic and commercial settings.

Browse our full collection of flatweave designs on our website and add samples via the product pages. You can order up to 4 free flatweave samples online.

For larger, full width flatweave samples and Hand Tufted samples please contact our sales team directly.

Our lead-times vary depending on your order. Please refer to individual product pages for more accurate information.

 As a guide:

• Accessories are normally ready to order and will be despatched within 5 days.
• Woven Rugs are normally ready to order and will be despatched within 5 days.
• Outlet Rugs and Runners have an approximate lead-time of 3 weeks.
• Hand tufted Rugs and Runners have an approximate lead-time of 6-8 weeks.
• Flatweave Rugs have an approximate lead-time of 12 weeks.
• Flatweave Stair Runners have an approximate lead-time of 12 weeks.

 We may have a limited amount of flatweave material available from stock or on a reduced lead time. Our team can advise on stock and lead time before an order is placed.

The lead-times often cover, spinning and dying yarn as well as the weaving and hand-finishing process.

We take great care to ensure that our items are packaged appropriately to arrive at their destination undamaged.

Our rugs and runners are packaged with a carbon-positive wrapping material made using 100% sugarcane. The sugarcane used is renewable and when grown, captures more CO2 from the environment than is released during the production process.

Throws and benches are packaged in boxes using 70% recycled materials.

Cushions are packaged in returnable craft mailing bags, which are 100% recyclable and biodegradable.

Our rugs and runners are packaged with a carbon-positive wrapping material made using 100% sugarcane. For recycling purposes, it is classed as LDPE code 4 and can be recycled with soft plastics. A helpful website that lists what is accepted in your local area is www.recyclenow.com

Once your order has been despatched you will receive a DHL tracking number. DHL do not offer timed delivery slots. Deliveries are attempted on working days between 8am and 6pm. If you need to rearrange delivery, please contact DHL and quote the tracking number.

To ensure safe delivery, all orders require a signature.

Our flatweave Stair Runners, Hallways Runners and Rugs can be purchased through our international network of Stockists. Please visit our stockist page to find your nearest distributor. Please note we do not currently ship Hand Tufted Rugs or Home Accessories internationally.

• For items purchased through our website

Returns are accepted on pre-made goods when returned within 14 days of date of delivery.

Goods must be returned in perfect condition with original packaging and tags still attached.

The customer is responsible for postage costs incurred when returning an item.

We can arrange collection of returned items at the customer’s cost.

We recommend using a signed-for service that has adequate insurance to cover the content.

We cannot accept responsibility for items lost or damaged in transit.

• For items purchased through our London and Ledbury showrooms

Please contact our sales team to discuss return options.

• For orders placed though our UK and Global stockists and distributors

Please contact your local stockist or distributor directly for their returns policy.

Please consult our full Terms and Conditions of Business on the website for further information.

If you would like to cancel your order, please contact us as soon as possible.

There is a small window between ordering and despatch confirmation where you may be able to contact us to alter your delivery address.

If you need to change the delivery address after despatch, please contact DHL and quote the tracking number to understand your options.

Yes, you can add a separate delivery address during the checkout process.

We recommend that you have a minimum margin of approximately 5cm between either side of your runner and the edge of your staircase. Roger Oates flatweave is woven in three standard widths, 60cm/24″, 70cm/27″ and 85cm/33″. Please note all these measurements are approximate. Some designs are woven in one width and a selection are woven in multiple widths. If you know the approximate width of runner you require use the filters on the Stair Runners page to refine your selection.

Use our useful measuring guide to calculate the meterage required for your stairs.

A flatweave quality is recommended if you have winding steps as it is supple and flexible. In most cases where you have a minimum of three winding steps over a 90-degree turn, the stripes can be matched in the crutch of the step if a flatweave is used. A trained installer is essential.

Your stair runner is held in place by a specialist type of gripper. Stair rods are purely decorative however do add a smart finishing touch. Please see our stair rod section to view the different styles available.

There are various options available. Please see the gallery pages for ideas and inspiration or read our journal for more information.

A good quality rubber crumb and felt underlay is always recommended for flatweave installations. Microplast gripper should be used with a flatweave runner. If you have a loose runner/rug on a hard floor or carpet, we recommend that Antiskid underlay is used to prevent slippage.

Flatweave is a specialised material therefore it is essential that you employ somebody experienced in fitting the product. Good installers will leave you with a high-quality installation which will ensure the flatweave performs better over its lifespan. Ask your local stockist if they have a portfolio of work that you can have a look at or if they have any customer references.

We recommend vacuuming with a suction vacuum cleaner at least once a week to remove surface dirt.

If a spillage occurs, act quickly, blot the liquid with a soft, colourless absorbent cloth then dab with a clean cloth dampened with a mild upholstery shampoo solution. Rinse and blot dry.

Visit our Care and Cleaning Page for further advice

If you are based in London, we recommend using Fabriclean for professional cleaning.

It is impossible to guarantee how long your stair runner will last as the wear is dependent on the individual household and layout of the staircase. Life expectancy is also affected by the quality of the fitting and type of underlay used. A rubber crumb and felt underlay similar in height to the gripper rod should always be used. To prolong the life, a shoe-free policy is recommended and ensure the installation is completed to a high standard. Please note that our runners are only recommended for domestic settings.

Our flatweave is woven and in the UK and finished by hand in Herefordshire.

Yes. You can order flatweave samples online or please call one of our showrooms on 020 3924 0171 or 01531 632718. Cuttings are free of charge or larger samples are available for a refundable deposit.

We offer a bespoke design service and a colour matching service for minimum quantities. Please speak to a member of our sales team who can advise further.

Flatweave Stair Runners have an approximate lead-time of 12 weeks.

We may have a limited amount of flatweave material available from stock or on a reduced lead time. Our team can advise on stock and lead time before an order is placed.

Please consult our full Terms and Conditions of Business on the website for further information.

We cannot accept returns on cut lengths, custom runners or stair rods. We also do not accept returns on prefabricated areas such as seamed wall to wall landings.

Flatweave rugs and runners can be made to almost any dimension, to an exact specification. Please contact our sales team for further advice.

A selection of standard sizes can be found online.

We recommend vacuuming with a suction vacuum cleaner at least once a week to remove surface dirt.

If a spillage occurs, act quickly, blot the liquid with a soft, colourless absorbent cloth then dab with a clean cloth dampened with a mild upholstery shampoo solution. Rinse and blot dry.

Visit our Care and Cleaning Page for further advice

If you are based in London, we recommend using Fabriclean for professional cleaning.

Yes, we offer a bespoke rug service. Flatweave rugs and runners can be customised to almost any size. Multiple flatweave designs and colourways can be combined. A number of edge finishes are available.

The team at Roger Oates Design work individually with clients to create a Bespoke design unique and personal to their own home. The process starts with CAD visualisations which are then translated into handwoven swatches for client approval.

Flatweave Rugs and Hallway Runners have an approximate lead-time of 12 weeks. Our lead times vary on all our products, check lead times on the individual product pages.

We may have a limited amount of flatweave material available from stock or on a reduced lead time. Our team can advise on stock and lead time before an order is placed.

All our rugs made in the UK.  Venetian Flatweave is woven in Devon and each rug is individually sewn and finished by hand in Herefordshire.

We recommend ordering Anti-Slip underlay with your hallway runner. If purchasing online, you will have the option to add Anti-Slip to your order.

Returns are accepted on in-stock goods when returned within 14 days of date of delivery.  Where goods are produced specifically for a customer’s order, no cancellation or amendment will be accepted.

Goods must be returned in perfect condition with original packaging and tags still attached.

Please consult our full Terms and Conditions of Business on the website for further information.

Accessories are normally ready to order and will be despatched within 5 days. Lead-times may vary depending on your order. Please refer to individual product pages for more accurate information.

We advise spot cleaning with a wool safe cleaning solution, or professional dry cleaning for more stubborn stains and all over cleaning. For further advice and helpful links please see our Care and Cleaning page.

All of our home accessories are made by skilled craftspeople within the UK

Accessories can be returned in their original condition within 14 days of delivery.

Please consult our full Terms and Conditions of Business on the website for further information.

Our hand tufted rugs are designed and made in the UK. We have a skilled team in Devon, where each of our Hand Tufted rugs are individually made, blending modern technology with traditional techniques. All Roger Oates hand tufted rugs are finished by hand.

It takes approximately 6-8 weeks to make our hand tufted rugs. If you have a project which requires a shorter lead time, please contact a member of our sales team.

Clean regularly with a suction vacuum cleaner to remove surface dirt. For more information on care and cleaning for Hand Tufted Rugs please see our Care and Cleaning page.

Yes, our team of designers create bespoke rugs to suit your needs. We can also recolour and resize any of the existing designs in our Hand Tufted range.

We have over 200 colours to choose from in our exclusive colour palette and offer a colour matching service, please allow an additional 3 weeks for bespoke projects.

Returns are accepted on in-stock goods when returned within 14 days of date of delivery.   Where goods are produced specifically for a customer’s order, no cancellation or amendment will be accepted.

Goods must be returned in perfect condition with original packaging and tags still attached.

We cannot accept returns on bespoke or customised orders.

Please consult our full Terms and Conditions of Business on the website for further information.

For any trade enquiries please contact sales@rogeroates.com